Service Terms and Conditions for Carpet Cleaners SW3
These Terms and Conditions govern the provision of cleaning services by Carpet Cleaners SW3 to you as the customer. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the individual, business, landlord, tenant, managing agent or other entity who books and pays for the services.
Company, we, us, our means Carpet Cleaners SW3, providing cleaning services in the United Kingdom.
Services means the cleaning services provided by the Company, including but not limited to carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, and related services.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed request for Services made by the Customer and accepted by the Company.
2. Scope of Services
2.1 The Company provides professional cleaning services including carpet, rug and upholstery cleaning, stain and odour treatment, and related work as agreed at the time of booking.
2.2 The exact scope of work for each Booking will depend on the information provided by the Customer and any specific instructions agreed in advance. The Customer is responsible for ensuring that the information supplied is accurate and complete.
2.3 The Company reserves the right to refuse any job that is unsafe, unlawful, or where conditions are unsuitable for the performance of the Services.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels as made available from time to time.
3.2 When making a Booking, the Customer must provide accurate details including the Premises address, property type, access information, parking availability, and an honest description of the areas and items to be cleaned.
3.3 A Booking is only confirmed when the Company has accepted the request and provided confirmation of the appointment date, time window, and indicative price. The Company may request additional information before confirming a Booking.
3.4 The Company reserves the right to amend or decline a Booking if the information provided is incomplete, incorrect, or if the requested Services are not available for any reason.
3.5 Any time of arrival provided is an estimate only, subject to traffic, prior jobs and unforeseen circumstances. The Company will make reasonable efforts to arrive within the agreed time window and to notify the Customer of any significant delays.
4. Access and Customer Obligations
4.1 The Customer must ensure that the Company has safe and reasonable access to the Premises at the agreed time, including suitable parking arrangements where required. Any parking charges, congestion charges or access fees shall be the responsibility of the Customer.
4.2 The Customer must ensure that the Premises are safe for work, with all hazards disclosed in advance. This includes loose carpets, trailing wires, breakable items, and any known issues with electricity, water supply or structural safety.
4.3 The Customer is responsible for securing valuable, fragile, or irreplaceable items before the commencement of the Services. The Company accepts no liability for damage to items that were not removed or adequately protected by the Customer.
4.4 The Customer must ensure suitable lighting, electricity and running water are available at the Premises for the duration of the Services.
4.5 Where pets or children are present, the Customer must ensure they are kept away from the work area for health and safety reasons.
5. Pricing and Quotations
5.1 Prices for Services may be provided as fixed prices, per room prices, per item prices, or hourly rates, as communicated at the time of Booking.
5.2 Any quotation provided by the Company is based on the information supplied by the Customer and on typical room sizes and conditions. The Company reserves the right to adjust the price if, upon arrival, the actual size, condition, or access differs materially from the information provided.
5.3 Any additional work requested by the Customer on site, including extra rooms, items, stain treatments or specialist services, may incur additional charges which will be agreed with the Customer before proceeding.
5.4 All prices are stated in pounds sterling. Any applicable taxes will be included or clearly specified in the price information supplied at the time of Booking.
6. Payments
6.1 Payment terms will be confirmed at the time of Booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services.
6.2 Accepted payment methods will be specified by the Company and may include card payments, bank transfers or other electronic payment methods. Cash may be accepted only where explicitly confirmed by the Company.
6.3 Where payment is due on completion, the Customer must ensure that an authorised person is available at the Premises to make payment, unless alternative arrangements have been agreed in advance.
6.4 For commercial or account customers, payment terms will be as agreed in writing. If no specific credit terms are agreed, payment is due immediately on completion of the Services.
6.5 The Company reserves the right to charge interest on overdue invoices at the maximum rate permitted by law and to recover any reasonable costs incurred in the collection of overdue amounts.
7. Cancellations, Rescheduling and Access Failures
7.1 The Customer may cancel or reschedule a Booking by giving reasonable notice. The minimum notice period and any applicable charges will be communicated by the Company at the time of Booking.
7.2 The Company reserves the right to apply a cancellation fee where the Customer cancels or reschedules without adequate notice, or fails to provide access to the Premises at the agreed time.
7.3 If the Company attends the Premises and is unable to gain access or is unable to carry out the Services due to circumstances within the Customer’s control, the full or a substantial portion of the service fee may be charged, at the Company’s discretion.
7.4 The Company may cancel or reschedule a Booking in the event of staff illness, equipment failure, severe weather, transport disruption or other circumstances beyond its reasonable control. In such cases, the Company will offer the Customer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or delay.
8. Service Standards and Limitations
8.1 The Company will perform the Services with reasonable skill and care, using appropriate cleaning methods, machinery and products suitable for professional carpet and upholstery cleaning.
8.2 While the Company will make every reasonable effort to remove stains and odours, it does not guarantee complete removal. Some stains and odours may be permanent, and results depend on factors such as the age and type of stain, prior treatments, and the material of the surface.
8.3 The Customer acknowledges that certain fabrics, dyes and materials may react unpredictably to cleaning solutions, particularly where they are old, worn, faded, unstable or previously treated with incompatible products. The Company will take reasonable care but cannot be held responsible for pre-existing damage or for adverse reactions arising from undisclosed prior treatments.
8.4 The Customer must inform the Company of any known issues with carpets, rugs, upholstery or flooring, including colour run, shrinkage history, weak seams, loose fitting or previous damage. The Company shall not be liable for damage resulting from issues that were not disclosed in advance.
8.5 After cleaning, carpets and upholstery may remain slightly damp for a period, depending on ventilation, temperature and fabric type. The Customer should follow all aftercare advice provided by the Company and ensure reasonable ventilation.
9. Customer Complaints and Remedies
9.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within a short reasonable time after completion.
9.2 The Customer must allow the Company the opportunity to inspect and, where appropriate, to re-clean or otherwise remedy any issue. The Company will not be liable for the cost of remedial work carried out by a third party without its prior agreement.
9.3 Where a complaint is upheld, the Company may, at its discretion, offer a partial refund, a full refund, a re-clean of the affected area, or another appropriate remedy, taking into account the circumstances and the condition of the items cleaned.
10. Liability
10.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded.
10.2 Subject to the above, the Company’s liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall in all cases be limited to the total price paid or payable by the Customer for the specific Booking giving rise to the claim.
10.3 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of rental income, or loss of opportunity, arising out of or in connection with the Services.
10.4 The Company shall not be liable for any pre-existing damage, wear and tear, deterioration, discolouration, or defects in carpets, rugs, upholstery, underlay, floor coverings or furnishings, nor for any damage arising from inadequate installation or insecure fittings.
10.5 The Customer is responsible for checking that all windows and doors are locked and that all valuables are secure after the Company’s operatives have left the Premises. The Company does not accept responsibility for loss of property after the completion of the Services.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle and dispose of any waste generated in the course of the Services in accordance with applicable UK waste and environmental regulations.
11.2 Where the Services involve the collection and removal of waste from the Premises, the nature and volume of such waste must be agreed in advance with the Customer. Additional charges may apply for the removal of waste beyond normal operational levels, or for the disposal of specialist or hazardous materials.
11.3 The Customer must not request the Company to dispose of any materials in a manner that would breach applicable waste management or environmental laws. The Company reserves the right to decline any request that may contravene such regulations.
11.4 Any containers, packaging or materials left at the Premises by the Company during the course of the Services will be removed at the end of the job, unless otherwise agreed with the Customer or required by law.
12. Health and Safety
12.1 The Company will take reasonable measures to ensure the health and safety of its operatives and the occupants of the Premises while performing the Services.
12.2 The Customer must inform the Company of any health and safety risks at the Premises and must not request any activity that would place the Company’s operatives at unreasonable risk, including working at unsafe heights or using unsafe equipment provided by the Customer.
12.3 Some cleaning products may have temporary odour or require ventilation. The Customer should follow any safety advice provided by the Company, including keeping children, pets, and vulnerable individuals away from treated areas until it is safe to re-enter.
13. Insurance
13.1 The Company will maintain appropriate insurance cover in respect of its business activities as required by UK law and industry practice.
13.2 Evidence of insurance may be provided to the Customer on reasonable request.
14. Privacy and Data Protection
14.1 The Company will process any personal information supplied by the Customer in accordance with applicable UK data protection legislation.
14.2 The Company will use the Customer’s details for the purpose of managing Bookings, providing Services, processing payments, and handling queries or complaints. Information will be retained only for as long as necessary for these purposes or as required by law.
14.3 The Company will not sell or disclose the Customer’s personal data to third parties except where required by law or where necessary for the performance of the Services, such as payment processing.
15. Amendments to These Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.
15.2 Any significant changes to the Terms and Conditions may be communicated through the Company’s standard communication channels or made available to Customers prior to making a new Booking.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any specific details confirmed in the Booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
By making a Booking with Carpet Cleaners SW3, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
